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Protect Your Benefits and Maximize Savings with Aptia’s Dependent Eligibility Verification Services
Safeguarding your benefits program through comprehensive audits powered by technology and expert talent.
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Aptia’s Personalized Contact Center provides comprehensive benefits enrollment and support services through phone, chat, virtual assistant, SMS, and email. With non-commissioned, onshore staffing and HIPAA-certified benefits counselors, we deliver personalized assistance that is secure, responsive, and aligned with your needs.
What sets us apart
Consultative Approach
Aptia takes the time to understand your specific benefits program needs and tailors our dependent eligibility verification audits to ensure maximum accuracy and savings.
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Customization to Meet Your Needs
We offer flexible audit solutions that integrate seamlessly with your existing benefits program, adapting to your unique requirements.
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Expert Service
Our experienced team delivers high-touch, responsive service, guiding you through every step of the audit process and ensuring the highest level of satisfaction and success.
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PROVEN OUTCOMES
96
%
PARTICIPANT SATISFACTION
82
NPS
CONTACT CENTER NET PROMOTER SCORE
33
SEC
AVERAGE SPEED TO ANSWER CALL
“Thank you again for your help! You ALWAYS go above and beyond for me and our employees.”
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Julie
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Retiree
“We’ve had a very positive experience with Open Enrollment this year. It’s been great so far! Keep up the great work!!”
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Julie
|
Retiree
“We’ve had a very positive experience with Open Enrollment this year. It’s been great so far! Keep up the great work!!”
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Julie
|
Retiree
"Major testimonial that’s worth highlighting, like so. Lorem ipsum sit amet consectetur adipiscing elit."
Bala Viswanathan
CEO of Aptia
FAQ
What is dependent eligibility verification?
Dependent eligibility verification (DEV) is the process of auditing the dependents listed on your healthcare plans to confirm they are eligible for coverage under your benefits program.
What are the benefits of conducting a dependent eligibility verification audit?
DEV audits help organizations save costs, maintain compliance, and ensure that only eligible dependents are receiving benefits, preventing fraud and unnecessary expenses.
How often should I conduct a dependent eligibility verification audit?
It’s recommended to perform a DEV audit annually or whenever there are significant changes to your benefits plan. Ongoing maintenance, such as verifying new hires, life events, and conducting re-verification projects every 3-4 years, ensures continued accuracy and cost savings.
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